Refund Policy

1. The short version

• Changed your mind before we start? Full refund, no questions.
• Work already started on Polisha LinkedIn? No automatic refund, because the time has been spent.
• Subscribed to Polisha Growth and want to stop? Cancel any time through Stripe or by email, no fee. See section 5 for exactly how the current month is handled.
• Charged twice by mistake? Refunded in full, always.
• Never sent us your information? See section 6.
• Didn't get an interview, a recruiter reply or post engagement? Not a refund reason, no such outcome was ever promised.

2. The packages this policy covers

This policy applies to both packages: Polisha LinkedIn ($89), Polisha Growth ($69). Prices range from $69–$89 CAD. Polisha LinkedIn is a single one-time payment. Polisha Growth is a monthly subscription, and section 5 sets out exactly how refunds and cancellation work for a recurring charge, which is not the same as a one-time purchase.

3. Full refund before work begins

If you change your mind before we start work, email hellopolisha@outlook.com and ask for a refund. You will receive 100% of what you paid. You do not need to give a reason.

This applies even if you have already paid and already filled in the intake form, as long as we have not yet started the work described in section 4.

4. What “work begins” means, per package

So there is no ambiguity, work has begun at the earliest of these moments:

• Polisha LinkedIn: once the audit has started, we have begun reviewing your profile and writing notes or new copy.
• Polisha Growth, your first month: once we have begun writing that month's posts or engagement prompts, rather than merely reading your intake answers.
• Polisha Growth, any later month: once we have begun writing that month's batch.
• Any package, once we have sent you draft content, questions about a draft, or any part of the deliverable.

Receiving your payment and receiving your intake form do not, by themselves, mean work has begun.

5. After work has begun, and how Polisha Growth's billing and cancellation work

Once work has begun on a given deliverable, there is no automatic refund for it. This is skilled labour delivered in a short window, and that time cannot be recovered once it is spent.

If something has genuinely gone wrong, tell us. Our first response is to fix it. Polisha LinkedIn, and each month of Polisha Growth, include one reasonable revision. Most problems are a mismatch of expectations that a revision resolves quickly.

If we fail to deliver at all, or deliver something materially different from what https://getpolisha.com describes, and a revision does not put it right, we will refund you fairly, in full or in part depending on how much was properly delivered.

Important: Polisha Growth refund and cancellation rules, in full: if you cancel before a given month's content has been started, that month is refunded in full. Once that month's content has been delivered, that month is not refunded, but the content is yours to keep and use regardless. Cancelling stops all future billing; you are never charged for a month after the one in which you cancel. There is no cancellation fee of any kind, ever.

• Self-serve: cancel any time through the Stripe customer portal link in your subscription emails. This stops future billing immediately in Stripe, and your access continues through the end of the period you have already paid for.
• By email: email hellopolisha@outlook.com and we will cancel it from our payment processor by hand. We aim to process an emailed cancellation request within 2 business days, and always before your next billing date if you give us at least that much notice.
• Either way, cancellation takes effect at the end of the billing period you have already paid for. You are never charged for a period after the one in which you cancel, and there is no cancellation fee of any kind, ever.
• If you email close enough to your renewal date that we cannot process the cancellation before the next charge goes through, that month is billed and delivered as normal, and we will not bill you again after it.
• We do not prorate a part-used month. A month's content is written and delivered as a single batch, not metered day by day, so there is no partial-month figure to calculate.

6. If information is missing

We cannot start until we have what your package needs: your profile URL and positioning preference for Polisha LinkedIn, and the same plus your topics, voice and posting goals for Polisha Growth's first month. Please send everything promptly.

• The delivery target starts only when all required information has been received.
• It pauses whenever anything is missing, incomplete or invalid.
• We will follow up by email at least twice if something is missing.
• If we have heard nothing 14 days after your payment, we will close the order and email you.

Where an order is closed because we never received your information, we will act reasonably: if no work was possible at all, we refund you in full, absorbing the payment processing fee, you receive back exactly what you paid; if part of the work was completed, we will deliver that part and refund the balance fairly. You can also ask us to keep the order open instead. Just tell us.

7. If we decline or halt work

We do not invent, exaggerate or misrepresent experience, qualifications, employers, job titles or dates. If you ask us to, we will say so and offer an honest alternative.

• If we decline the order before substantive work has begun, you receive a full refund.
• If we halt work after substantive work has begun because we were asked to misrepresent your experience, any refund is at our reasonable discretion and reflects the work already properly done.
• The same approach applies if we decline an order for any other reason set out in the Terms of Service.

8. Duplicate or accidental charges

If you were charged more than once for the same order, a payment went through by mistake, or a Polisha Growth renewal was charged in error, for example after we had already processed your cancellation, we refund the extra amount in full and immediately. You do not need to explain or negotiate. Email hellopolisha@outlook.com with the date and amount and we will handle it.

9. What refunds do not cover

Refunds are not available on these grounds:

• You did not receive interviews, recruiter replies, profile views, or engagement on your posts. We never promised any outcome, and hiring decisions and LinkedIn's algorithm are outside our control.
• You decided not to use, paste or post the content we delivered.
• You changed your career direction after we delivered work based on the brief you gave us.
• The information you gave us was inaccurate or incomplete and the work reflects it.
• LinkedIn changed its rules, layout or algorithm after delivery.
• You want Polisha Growth to include a rewritten headline, About section or experience content. That is Polisha LinkedIn's scope, not Growth's, and is not a fault in what was delivered. You want a second target role added to Polisha LinkedIn. That is new work, not a fault.
• You stayed subscribed to Polisha Growth through a full month before deciding you no longer wanted it. That month's content was already delivered and is not refunded, see section 5.

Important: These packages improve your professional presentation on LinkedIn and keep you visible there. They do not and cannot guarantee employment, interviews, recruiter contact or any engagement result. Please do not buy expecting a guaranteed outcome.

10. How to request a refund

1. Email hellopolisha@outlook.com from the address you used to order.
2. Include the date of purchase, the name on the order and which package you bought.
3. Tell us briefly what you would like, a refund, a fix, or to cancel.

We acknowledge every refund request within 2 business days and give you a decision within 5 business days.

11. How and when refunds are paid

• Refunds are issued through Stripe to the original payment method. We cannot send a refund to a different card, account or person.
• We process approved refunds within 5 business days of approving them.
• Your bank or card issuer then takes its own time, usually 5 to 10 business days, before the money appears.
• Refunds are made in CAD. If your card is in another currency, exchange-rate movement between the charge and the refund is set by your bank and is outside our control.
• An order placed with the launch discount is refunded at the price you actually paid for Polisha LinkedIn, not at its regular price. A Polisha Growth month billed at the founding price is, where a refund is due under section 5, refunded at the founding price you actually paid for that month, not the regular price.

12. Chargebacks

Please contact us before you contact your bank. A chargeback opens a slow formal dispute for both of us, and almost every issue can be settled in a single email.

If a chargeback is filed without contacting us first, we will respond to the card issuer with our records: the order, the intake form, the delivery, and our correspondence with you. We may also decline future orders from the same customer. If a chargeback is filed while a Polisha Growth subscription is still active, we will cancel it immediately in addition to responding to the dispute.

13. Exceptions and discretion

Life happens. If your situation does not fit neatly into this policy, illness, bereavement, a genuine misunderstanding, tell us what happened. We may grant a refund or a credit outside this policy at our reasonable discretion. Doing so once does not change this policy for other orders.

Nothing in this policy limits any rights you have that cannot be excluded under applicable Canadian consumer protection law.

14. Contact us

Refunds, billing questions, cancelling Polisha Growth, and anything about your order: hellopolisha@outlook.com Privacy and data-deletion requests go to hellopolisha@outlook.com instead.