Refund Policy

1. The short version

• Changed your mind before we start? Full refund, no questions.
• Work already started? No automatic refund, because the time has been spent.
• Bought a bundle and only part of it has started? We refund the untouched part, fairly.
• Charged twice by mistake? Refunded in full, always.
• Never sent us your information or access? See section 6.
• Didn't get an interview, a recruiter reply or a screening result? Not a refund reason, no such outcome was ever promised.

2. The packages this policy covers

This policy applies to all six packages: Polisha Inbox ($39), Polisha LinkedIn ($69), Polisha Resume ($79), Polisha Visibility ($89), Polisha Applications ($129), Polisha Complete ($149). Prices range from $39–$149 CAD. Because the packages involve different work, “work begins” means something different for each of them, section 3 defines it precisely.

Where a bundle is involved, each component service is treated separately for refund purposes, as set out in section 5.

3. Full refund before work begins

If you change your mind before we start work, email hellopolisha@outlook.com and ask for a refund. You will receive 100% of what you paid. You do not need to give a reason.

This applies even if you have already paid, already filled in the intake form, already uploaded your resume and, on an inbox package, already sent your access link, as long as we have not yet started the work described in section 4.

4. What “work begins” means, per package

So there is no ambiguity, work has begun at the earliest of these moments for each component:

• Polisha Resume: once drafting has started: we have begun writing or restructuring your resume, rather than merely reading it.
• Polisha LinkedIn: once the audit has started: we have begun reviewing your profile and writing notes or new copy.
• Polisha Inbox: once the access you provided has been used to sign into your email account.
• Any package, once we have sent you draft content, questions about a draft, or any part of the deliverable.

Receiving your payment, receiving your intake form, receiving your resume file and receiving an unopened Bitwarden Send link do not, by themselves, mean work has begun.

5. After work has begun, and how bundles are handled

Once work has begun there is no automatic refund. This is skilled labour delivered in a short window, and that time cannot be recovered once it is spent.

If something has genuinely gone wrong, tell us. Our first response is to fix it. Polisha Resume and Polisha LinkedIn each include one reasonable revision; Polisha Inbox has no formal revision, but any error we made in the setup is corrected at no charge. Most problems are a mismatch of expectations that a revision resolves quickly.

If we fail to deliver at all, or deliver something materially different from what is described on https://getpolisha.com, and a revision does not put it right, we will refund you fairly, in full or in part depending on how much was properly delivered.

Bundles: if only part of a bundle has been started, we do not treat the whole order as begun. A refund is pro-rated at our reasonable discretion against the individual list prices of the components, Polisha Inbox at $39 CAD, Polisha LinkedIn at $69 CAD and Polisha Resume at $79 CAD, so that you are charged for what was actually started and refunded the rest. Because a bundle is sold at less than the sum of its parts, we apply the bundle discount proportionally rather than charging you the full individual price for the started component.

6. If information or access is missing

We cannot start until we have what your package needs: your completed intake form and resume for resume work, your profile URL and positioning preference for LinkedIn work, and valid, working access to the one email account for inbox work. Please send everything promptly.

• The 48-hour delivery target starts only when all required information and access have been received.
• It pauses whenever anything is missing, incomplete, expired or invalid, for example if a Bitwarden Send link has expired before we open it.
• We will follow up by email at least twice if something is missing.
• If we have heard nothing 14 days after your payment, we will close the order and email you.

Where an order is closed because we never received your information or access, we will act reasonably: if no work was possible at all, we refund you in full less any non-recoverable payment processing fee; if part of the work was completed, for example the resume and LinkedIn components of a bundle, neither of which needs any account access, we will deliver that part and refund the balance fairly, pro-rated as in section 5. You can also ask us to keep the order open instead. Just tell us.

7. If we decline or halt work

We do not invent, exaggerate or misrepresent experience, qualifications, employers, job titles, dates, certifications or achievements. If you ask us to, we will say so and offer an honest alternative.

• If we decline the order before substantive work has begun, you receive a full refund.
• If we halt work after substantive work has begun because we were asked to misrepresent your qualifications, any refund is at our reasonable discretion and reflects the work already properly done.
• The same approach applies if we decline an order for any other reason set out in the Terms of Service, for example a request for access to an account you do not own.

8. Duplicate or accidental charges

If you were charged more than once for the same order, or a payment went through by mistake, we refund the extra amount in full and immediately. You do not need to explain or negotiate. Email hellopolisha@outlook.com with the date and amount and we will handle it.

9. What refunds do not cover

Refunds are not available on these grounds:

• You did not receive interviews, recruiter replies, profile views or a job offer. We never promised any outcome, and hiring decisions are made entirely by employers.
• A resume was not shortlisted, or an employer's screening software treated it in a way you did not expect. Applicant tracking systems vary between employers and no result, ranking or parsing score was ever guaranteed.
• You decided not to use, publish, paste or submit the content we delivered.
• You changed your career direction after we delivered work based on the brief you gave us.
• The information you gave us was inaccurate or incomplete and the work reflects it.
• A third-party platform changed its rules, layout, screening software or algorithm after delivery.
• You want a second email account organized, or the resume tailored toward an additional target role. That is new work, not a fault.

Important: These packages improve your professional presentation and the organization of your job search. They do not and cannot guarantee employment, interviews or any screening result. Please do not buy expecting a guaranteed outcome.

10. How to request a refund

1. Email hellopolisha@outlook.com from the address you used to order.
2. Include the date of purchase, the name on the order and which package you bought.
3. Tell us briefly what you would like, a refund, or a fix.

We acknowledge every refund request within 2 business days and give you a decision within 5 business days.

11. How and when refunds are paid

• Refunds are issued through Stripe to the original payment method. We cannot send a refund to a different card, account or person.
• We process approved refunds within 5 business days of approving them.
• Your bank or card issuer then takes its own time, usually 5 to 10 business days, before the money appears.
• Refunds are made in CAD. If your card is in another currency, exchange-rate movement between the charge and the refund is set by your bank and is outside our control.
• An order placed with the launch discount is refunded at the price you actually paid, not at the regular price of the package.

12. Chargebacks

Please contact us before you contact your bank. A chargeback opens a slow formal dispute for both of us, and almost every issue can be settled in a single email.

If a chargeback is filed without contacting us first, we will respond to the card issuer with our records: the order, the intake form, the delivery, and our correspondence with you. We may also decline future orders from the same customer. If a chargeback is filed while work is still in progress, we will stop work and, on an inbox package, delete any credential we hold.

13. Exceptions and discretion

Life happens. If your situation does not fit neatly into this policy, illness, bereavement, a genuine misunderstanding, tell us what happened. We may grant a refund or a credit outside this policy at our reasonable discretion. Doing so once does not change this policy for other orders.

Nothing in this policy limits any rights you have that cannot be excluded under applicable Canadian consumer protection law.

14. Contact us

Refunds, billing questions and anything about your order: hellopolisha@outlook.com Privacy and data-deletion requests go to hellopolisha@outlook.com instead.

15. Not legal advice

This document was prepared as a practical draft for the convenience of the business owner. It is not legal advice and does not create a lawyer-client relationship. It should be reviewed and adapted by a qualified lawyer in Ontario, Canada before the service goes live.